Last updated March 27th 2026 · 4 min read
Company: FindPlay, Inc.
EIN: 36-5170181
Effective Date: 27 March 2026
Governing Law: Delaware, United States (primary); Australian Privacy Act 1988 (Cth); EU/UK GDPR; and applicable laws in all jurisdictions in which FindPlay operates, including the United States, Australia, the European Union, the United Kingdom, and Asia-Pacific markets.
Version: v1.0
This Inactivity Policy governs how FindPlay manages user and provider accounts that have been inactive for extended periods. It applies globally to all account types.
Inactive accounts create data security risks, consume platform resources, and may hold listings or credentials that are no longer current. This policy establishes clear and fair rules for account inactivity management that are consistent with FindPlay's data minimisation obligations under applicable privacy law globally.
Active account means an account where the account holder has logged in, made a booking, processed a transaction, updated a listing, or otherwise engaged with the FindPlay platform within the preceding 12 months.
Inactive account means an account that does not meet the active account definition.
Provider account means any account registered as a Play Provider, including coaches, clubs, venues, federations, and organisations.
User account means any account registered as an individual user (Active Person or Player).
Account Type | Inactivity Notice Period | Inactivity Action |
|---|---|---|
User account | 12 months inactive → notification; 18 months inactive → suspension | Account suspended; data retained per retention schedule |
Provider account | 6 months inactive → notification; 12 months inactive → listing suspension; 24 months inactive → account closure | Listings suspended at 12 months; account closed at 24 months |
Enterprise / micro-marketplace account | Governed by the applicable licence agreement; default 12 months inactive → notification | Contact account manager |
Prior to any inactivity action, FindPlay will send the account holder:
A first notification at the commencement of the inactivity notice period, advising that the account is approaching the inactivity threshold and inviting the account holder to log in and confirm continued interest in maintaining the account.
A second notification 30 days before any inactivity action (suspension or closure), providing a final opportunity to reactivate the account.
Notifications are sent to the primary email address registered to the account. FindPlay is not responsible for notifications that are not received due to an outdated or inactive email address.
Account holders may reactivate a suspended account at any time before the account closure threshold is reached by logging in and completing any required re-verification steps. Provider accounts that have been suspended due to inactivity may need to re-verify credentials and insurance documentation before listings are reinstated.
Where an account is closed due to inactivity:
Listings, profile content, and associated data will be removed from the platform.
Personal data will be retained for the minimum period required by applicable law before deletion:
Jurisdiction | Data Retention Obligations |
|---|---|
Australia | As required under the Privacy Act 1988 (Cth), Australian Privacy Principle 11, and applicable tax and financial records laws (typically 7 years for financial records). |
United States | As required under applicable federal and state law, including IRS record-keeping requirements (typically 7 years). CCPA deletion rights apply to personal data not subject to a legal retention obligation. |
European Union / United Kingdom | As required under EU/UK GDPR data minimisation and storage limitation principles (Articles 5(1)(e) and 17); right to erasure (Article 17) applies to personal data not subject to a legal retention obligation. |
Singapore | As required under the PDPA and applicable tax and financial records law. |
Japan | As required under the APPI and applicable commercial and tax records law. |
Users may request deletion of their personal data at any time, subject to FindPlay's legal retention obligations, by contacting privacy@findplay.com.
Where a provider account subject to inactivity closure holds an outstanding balance in their FindPlay wallet or pending disbursement:
FindPlay will make reasonable efforts to contact the account holder and disburse any balance before closing the account.
Where funds cannot be disbursed after reasonable efforts, FindPlay will handle unclaimed funds in accordance with applicable unclaimed property or escheatment law in the relevant jurisdiction:
Australia: Unclaimed moneys legislation in the applicable state or territory.
USA: Applicable state unclaimed property (escheatment) law.
UK: Dormant Assets Act 2022 framework.
EU: Applicable national unclaimed assets legislation.
Singapore / Japan: Applicable national unclaimed funds legislation.
The following account types are exempt from automatic inactivity closure and will be managed on a case-by-case basis:
Enterprise accounts subject to a current licence agreement.
Accounts under active investigation by FindPlay's Trust & Safety team.
Accounts subject to a legal hold or regulatory investigation.